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Help Center
Our Most Common Inquiries
What is your return policy?
Any return is dealt with on a case by case basis determined by Fire Shine Candles LLC. Returns or exchanges are not guaranteed depending on the situation. So, send us at message at fireshinecandles@gmail.com and let us know what's going on!
How does the candle wick length affect my candle?
Proper wick length is 1/4 inch. A wick that is too long can produce a high flame that also produces more black smoke and soot. A wick that is too short may cause tunneling down the middle of the candle and leave unburned wax around the outside. A properly trimmed wick will ensure a smooth, even burn for your candle!
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